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Vertical Releases SBX IP 3.5 with many new features for the leading Small Business IP telephony system

Release includes many voice mail feature enhancements, expands supported endpoints to include Vodavi digital phones and offers improved administration capabilities

SANTA CLARA, Calif. – June 15, 2010 –– Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today significant enhancements to the award-winning SBX IP, a converged IP telephony system designed to meet the needs of small businesses. Today’s availability of release 3.5 provides several voice mail feature enhancements, support for Vodavi Starplus and Vodavi STSe digital phones and numerous feature updates to help small businesses further increase productivity and efficiency.

SBX IP is a small business telephony system that incorporates enterprise class features, integrated voice mail/auto attendant, Voice over IP (VoIP), CTI, Conferencing, IP soft phone support and multi-site networking for single- and multi-location small businesses.

SBX IP Release 3.5 Enhancements

In addition to its already comprehensive feature set, release 3.5 offers a number of high-value new capabilities which are available through a simple free software upgrade. Among the notable enhancements:

  • Voice Mail Feature Enhancements
    • Cascade mailbox
    • E-mail notification of voice mail
    • Administrative mailbox
    • Virtual mailboxes
    • Announce only mailbox
    • Class of Service (COS) settings
    • Outcall retires/interval
    • User enhancements
      • Distribution lists
      • Rewind, FF, pause/start when listening to a message
      • Future delivery, private message, confirm receipt, dial-by-name on sending a message
      • Temporary greeting
  • Vodavi Starplus and STSe digital telephone support
  • Call Screening (answer machine emulation)
  • Caller ID name/number in call log
  • Improved Administration
    • All new parameters can be programmed from the TUI or PCAdmin
    • Improved voice prompt upgrade process

According to Chris Markland, President/Owner of PM Communications, "The robust voice mail features now available with SBX IP version 3.5 makes this the only key system for small businesses to consider". Adding, "SBX IP offers enterprise telephony class features at an affordable price, VoIP enabled for immediate or future deployment".

"SBX IP version 3.5 provides a wealth of voice mail features that enable small businesses to improve business efficiencies", said Herald Givens, President/Owner of Image Electronics. "In addition, the ability to support the STS digital telephones allows me to offer my installed base an upgrade path to take advantage of VoIP applications".

"The release of SBX IP 3.5 provides the most customer requested features that have evolved since the initial product release", said Charles deTranaltes, Product Manager for Vertical Communications.

"SBX IP is the leading IP telephony solution for small businesses, being highly cost-effective with enterprise-class features such as SIP trunking and IP networking", said Peter Bailey, President and Chief Operating Officer for Vertical Communications. "SBX IP creates a professional image for small organizations with feature-rich voice mail, auto attendant and flexible call routing/handling capabilities".

About SBX IP

VoIP is made simple with Vertical SBX IP. It's easy to manage, easy to install and easy to use. Developed in partnership with an LG electronics joint venture, a worldwide leader in telecommunications and strategic partner of Vertical Communications, SBX IP supports both traditional and IP endpoints as well as SIP trunking in a single system providing businesses with complete flexibility on when and how VoIP is deployed, offering large enterprise-class features at a small business price.

The SBX IP can be purchased through Vertical's network of over 1,800 Vertical Business Partners. To learn more about SBX IP, please call 877-VERTICAL or visit

About Vertical Communications, Inc.

Vertical Communications is one of the largest telephony vendors in North America and a global leader in next-generation IP-based voice and data and digital communications systems for business, with a current installed base of over 200,000 customers. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical’s customers are leading companies of all sizes, from small to large and distributed, and include CVS/pharmacy, Staples and Apria Healthcare. Vertical delivers its solutions through a worldwide network of over 1800 business partners. With headquarters in Santa Clara CA, Vertical has sales, engineering and operations facilities in Charlottesville VA, Phoenix AZ, Sarasota FL, Munich Germany and Hyderabad India. For more information about Vertical, please call 877-VERTICAL or visit


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This document contains forward-looking statements based on current expectations or beliefs, as well as a number of assumptions about future events, and these statements are subject to important facts and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The forward-looking statements in this document address a variety of subjects, including, without limitation, statements about the benefits of certain of the Company’s products, including, without limitation, the improved cost and customer service benefits for the Company’s business partners and customers; the Company’s assumptions about the future performance of V-Connect; the Company’s ability to enhance its revenue opportunities in the IP-PBX marketplace; the Company’s ability to continue providing products to the IP-PBX marketplace, the Company’s ability to continue to certify additional Internet Telephony Service Providers in the IP-PBX marketplace and others. The following factors, among others, could cause actual results to differ materially from those described in these forward-looking statements: the risk that the Company may fail to achieve the anticipated benefits from V-Connect, including, without limitation, failing to obtain the desired benefits for the Company’s dealers and customers; the risk that the Company’s assumptions about the future performance of V-Connect may prove to be incorrect; the risk that the Company may be unable to become a significant player within the IP-PBX telephony market; the risk that the Company will not be able to certify its products with additional Internet Telephony Service Providers and other risks and assumptions detailed in the Company's filings with the Securities and Exchange Commission, including the most recent filing of the Company’s Form 10Q.

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Craig Morgan
Vertical Communications, Inc.
+1 (408) 404-1643