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VoIP Office Phone Systems - The Forgotten Sales Channel

As a retailer, no matter what market you’re in - grocery or pharmacy, home furnishings or home improvement, electronics or discount - you face the same relentless challenges.

With margins that are razor-thin, how do you drive traffic to your stores, increase the average market basket, deliver superb customer service, tailor your offerings for diverse markets and innovate to differentiate your business from competitors - all while controlling costs?

Vertical Wave IP® from Vertical Communications helps you achieve all these goals by extracting untapped value from the customer phone calls that come into your stores every day. Designed for large, multi-store enterprises, Wave IP consolidates voice, data networking and voice applications into a single integrated platform that can be managed centrally with surgical accuracy. Now you can track, manage and optimize voice communications as a lucrative sales and business information channel to support your core business goals.

With Wave IP on the job, when the phone rings, your infrastructure proactively serves the caller while offloading routine inquiries from busy in-store associates. In addition, Wave IP aggregates a wealth of data at the individual store and department level to track the customer experience, reveal and resolve call management problems, and evaluate and optimize your enterprise-wide communications infrastructure.

Wave IP is a radical improvement over complex, costly and severely limited legacy communications infrastructure. It is changing the retail sales landscape by allowing you to focus on the true value of the forgotten channel - the voice of the customer

Get more detailed with Wave IP in our product area.