Business Phone Systems and Voice Applications - Vertical Communications1-877-VERTICAL
Enterprise Voice Messaging Service Center
Enterprise Customers>>Office Supply

VoIP Business Phone Systems for the Office Supply Business

The Problem

With rapid turnover of popular items, a vast inventory of thousands of SKUs, and turbulent demand patterns that vary from store to store and region to region, how do you maximize the value of phoned-in inquiries to your office supply stores? When customers call your business, chances are they need something immediately. Urgency makes them impatient.  Approximately 30% and more of all calls into retail businesses fail. Customers hang up if they’re kept on hold too long, bounced around from one department to another, or placed on hold and abandoned. Yet each call represents potential over-the-transom revenue. How can you handle each call on the first ring to increase the average order, delivery superb customer service, tailor your offerings for diverse markets, and innovate to differentiate your business from competitors – all while controlling costs?

The VoIP Solution

The Vertical Retail VoIP Business Phone Solution supports all the communications needs for your office supply business by automating responses to routine calls and having a proactive voice dialogue with callers. Each caller served by the system is a caller offloaded from busy store personnel. Vertical solutions are deployed in thousands of stores across the nation. With real-time access to inventory and backorder databases, our system assures that customers have fast, convenient access to accurate information and even order fulfillment – and that no phone call is dropped or missed.

The Vertical Retail Solution also enables system administrators to monitor and control each branch store’s communications infrastructure from a central location. It generates real-time consolidated reports about call traffic and caller behavior, enabling executives to better evaluate call traffic patterns, the quality of call handling; the occurrence of peak calling times and call failure rates to optimize staffing, quickly adapt to changing conditions, and track statistics on communications infrastructure usage store by store for cost containment measures. With this detailed information on the voice channel, store management is better able to staff properly, to eliminate over-provisioning of communications resources, and to know with assurance when and where to add new services.

This Proven, Cost-Effective VoIP Business Phone Solution Provides:

  • Real-time links to databases of customer information, inventory and special sale items for real-time, localized response to customer requests
  • Historical trend analysis and reporting
  • Automated service response for on-premise customer inquiries
  • Customer order automation
  • Targeted on-hold messaging
  • 24/7 access to information on store location and hours of operation
  • Visibility into store and employee performance, and how well customers are being served
  • Callbacks to customers for order pickup reminders, reducing returns to stock
  • Forwarding of calls, when appropriate, to another department or a centralized call center

Get more detailed with Wave IP in our product area.