Business Phone Systems and Voice Applications - Vertical Communications1-877-VERTICAL
Vertical's Partner Headquarters
Partners>>OCA Alliance Program

OCA Alliance Program

Please note: Vertical is providing the directory of OCA member products for reference purposes only. Vertical does not validate, warranty or offer support for any of the products listed. Please contact the companies directly for further information.

solution InstaNote
manufacturer Alternate Access
provider Alternate Access
e-mail info@AlternateAccess.com
phone 919-831-1860
description Alternate Access empowers service businesses to dramatically boost their productivity and customer service levels by delivering converged communications solutions - providing application development and integration of software-based telephone systems, fax, interactive voice response, speech recognition, web collaboration, call centers and Customer Relationship Management. Customers include banking, real estate, construction, staffing, florists, auto dealers and other service businesses. Alternate Access quickly gets to the core of how your business works and combines the convenience of your telephone with the intelligence of your computer-for bottom line results. Converged Communications for Competitive AdvantageSM. For more information, contact us at www.AlternateAccess.com or call toll free at 866-831-9273....read more
back to the top
solution PC Operator Consul for TeleVantage version 6.0 or higher
manufacturer Boport Tele-Communication BV
provider Boport
e-mail sales@boport.nl
phone +31 (0)3465.52333
fax +31 (0)3465.52288
description The TeleVantage Operator Consul was designed by Boport Tele-communication for version 6.0 or higher. When the Operator Consul was in her design phase Boport tried to combine the strength of a traditional Operator Consul with the sublime features of the ViewPoint client. The TeleVantage Operator Consul, truly belonging to the 21st century, makes use of a ViewPoint client (mandatory) and a Contact Center license (optional) if so desired. The ViewPoint client should be operational on the desktop where the Operator Consul is running.
Read the PC Operator Console Technical Manual (Demo Version)
or download the Boport TV Console Demo.
back to the top
solution Phone Magic for GoldMine
manufacturer Bytes, Bits & Megabytes
provider Bytes, Bits & Megabytes
e-mail Sales@BytesBits.com
phone 407-699-2108
description Phone Magic reassigns your incoming TeleVantage Voice Mail messages in GoldMine to their appropriate contacts, based on phone number, keeping your messages with your records with no additional input by you....read more
back to the top
solution TAS Call Response Software
manufacturer Call Response Consultants
provider Call Response Consultants
e-mail Contact@CallResponseSoftware.com
phone 1-866-292-1947
description Call Response Consultants, operating in conjunction with our worldwide TAS operation centers, is a leading software provider specializing in cost effective full-featured TAS solutions. CRC's TAS Call Response Software introduces a highly effective and user-friendly end product, which is easily customizable for any small or large sized Telephone Answering Service. An immediate global presence is achieved with our domestic and international corporate offices and the utilization of Vertical's worldwide reseller network.
back to the top
solution eCDR and eBill-Back
manufacturer CDR-Data
provider CDR-Data
e-mail kyoung@cdrdata.com
phone 626-791-9700
description The CDR-DATA/TeleVantage solution enables customers to perform complicated billing and reporting for such applications as joint tenanting and multiple servers. Additionally, CDR-DATA supports IP for data communications, which makes configuration and sending of reporting data easy and fast. Using an ASP environment, the experienced technicians at CDR-DATA collect the needed information daily to ensure the cost allocation and billing data is available for both ad hoc and monthly report generation....read more
back to the top
solution Response
manufacturer CoLinear
provider SST
phone 770-426-0051
description read more
back to the top
solution eCall Center Manager
manufacturer Com-Centers International
provider Com-Centers International
e-mail phil.printz@com-centers.com
phone 800-865-4715
description The integration of TeleVantage with eCall Center Manager delivers a customizable, high-end web-based solution to streamline order fulfillment. Combing the robust telephony and call center functionality of TeleVantage with the ordering processing, product catalogs, shopping cart, address verification, order history and tracking capabilities of eCall Center Manager enables businesses to have quicker, easier access to customer records, thereby significantly increasing productivity and customer service. Vital customer data will automatically appear in a screen pop for inbound calls and outbound calls can be initiated directly from eCall Center Manager....read more
back to the top
solution CopiaFacts and FaxFacts
manufacturer Copia
provider Copia
e-mail sales@copia.com
phone 630-388-6900
description Copia provides software solutions for fax, voice, and e-mail, which gives Vertical resellers a complete affordable unified messaging feature and a fax server package.
back to the top
solution Cybiolink
manufacturer Cybiotronics
provider Telephony Supply
e-mail info@telephonysupply.com
phone 866-287-8775
description Telephony Supply offers ADSI-compliant LCD screenphones scripted and branded for use with TeleVantage....read more
back to the top
solution Active Ticket
manufacturer Cynergy Software
e-mail info@cynergysoftware.com
phone 405-516-2420
description Cynergy Software has two products in one. First and foremost Cynergy is a sophisticated help desk application that allows companies to more effectively handle customers and their support issues. Cynergy's CRM functionality also allows for customers' sales staff to focus on client relationships instead of administrative tasks. After a rapid Cynergy implementation, customers enjoy improved communications with their clients, partners, and employees. Management can monitor success with sophisticated reporting capabilities. Cynergy also provides service desk support via email or pager. Cynergy's comprehensive telephony integration allows its users to be more productive....read more
back to the top
solution CT Server Redundancy for TeleVantage
manufacturer Dataprobe
provider Dataprobe
e-mail gfoote@dataprobe.com
phone 201-967-9300
description By using matched pairs of servers, mission critical telephony applications can enjoy maximum availability. Dataprobe's CT Server Redundancy for TeleVantage is a physical layer switching system that automatically reroutes the trunks and stations to a standby server in the event of a hardware failure. The system continuously monitors both the active and standby servers for availability. Switching only occurs if pre-set failover conditions are met. Once in failover, the system continues to monitor both servers and can be set to auto-revert, or remain on the current server until commanded to switch back. Remote management is possible via web or serial connections, and magnetic latching relays that maintain their position if power or control is removed. Configurations are possible for T-1, E-1 or analog trunks, as well as analog or VoIP stations....read more
back to the top
solution Telescript 5.5
manufacturer Digisoft Software
provider Vertical
description Digisoft's focus is to provide customized call center solutions for global businesses and organizations. Companies utilize Telescript to cultivate,develop and maintain profitable client relationships. Telescript(tm) is call center/CRM management software that manages multiple inbound and outbound projects simultaneously using an advanced scripting / agent interface module, an open ODBC compliant database design, multiple dialing (preview, predictive and switch) platforms, graphical reporting, robust email and web based capabilities, comprehensive fulfillment management and CTI. Telescript has won numerous awards for its design and performance.
back to the top
solution DialAhead
manufacturer Euroline
provider Euroline
e-mail info@euroline.no
phone +47 32 21 01 04
description read more
back to the top
solution Excendia Outlook by Phone
manufacturer Excendia
provider Excendia
e-mail info@excendia.com
phone 514-765-8484
description Excendia offers intelligent business communications solutions. Excendia Outlook-by-Phone module, part of Excendia Virtual Assistant suite, gives executives and mobile people, real time interactive voice access to Microsoft Outlook©. Listen and reply to emails, review and schedule appointments and tasks, access contacts to call or send voice messages as emails.
back to the top
solution Goldmine
manufacturer FrontRange
provider Vertical
contact Vertical
e-mail sales@vertical.com
description TeleVantage's Contact Manager Assistant provides screen pops and outbound dialing from GoldMine contacts....read more
back to the top
solution Agency Expert
manufacturer GBS, Inc.
provider GBS, Inc.
e-mail jseale@gbsinc.com
phone 800-231-8495 x505
description Integrating the advanced telephony capabilities of TeleVantage with Agency Expert enables insurance agents to better manage a larger volume of calls in a quick, professional manner. The joint solution allows a client record to automatically appear in a screen pop as the agent is answering the call, immediately delivering important client information to the agent. In addition, outbound calls can be initiated directly from a customer record with a simple point-and-click With TeleVantage and Agency Expert, insurance agencies have a complete contact management system that maximizes efficiency, streamlines operations, and increases client satisfaction....read more
back to the top
solution Harland Credit Union Host Data Processor Screen Pop Interface
manufacturer Harland Financial Solutions
provider Adtech Solutions
phone 770-205-2346
description The interface enables credit unions to increase their contact center productivity by uniting the phone system with host data processing systems from Harland. In addition, it allows for screen pops to appear on the member service agent's desktop with a variety of account data from the host data processing system database. With information, such as pre-approved rates, core systems information or member-specific marketing programs, available simultaneous to receiving the call, the agent is able process calls faster and more efficiently, thereby heightening the member experience....read more
back to the top
solution Compaq ProLiant servers
manufacturer Hewlett Packard
description Compaq's ProLiant family of Windows-based servers has been combined with the intelligence of TeleVantage for a bundled, off-the-shelf solution.
back to the top
solution TCS-700
manufacturer Homisco/VoiceNet, Inc.
provider Homisco/VoiceNet, Inc.
e-mail sdill@homisco.com
description Homisco's TCS-700 can use TeleVantage 5.0's SMDR capabilities to provide detailed call accounting that meets the needs of the most exacting customers in the hospitality, health care, and other industries. Homisco's TCS-700 can use TeleVantage 5.0's SMDR.
back to the top
solution Netfinity Server
manufacturer IBM
provider Vertical
contact Vertical
e-mail sales@vertical.com
description IBM ServerProven solutions for IBM's Netfinity line of open Intel® Servers, creating an easily deployed computer telephony solution.
back to the top
solution CCBiller
manufacturer Incotesy
provider Incotesy
e-mail info@incotesy.com
phone 404-734-4141
description read more
back to the top
solution On-Hold
manufacturer IntelliTouch
provider IntelliTouch
e-mail gfadul@intellitouch.com
phone 858-457-3300
description The OHP 4000 and 5000 are digital Music on hold players that integrate seamlessly with the TeleVantage solution. No one wants to put a callers on hold, but when you do, use that opportunity to market, educate and entertain your customers with IntelliTouch's digital music on hold devices integrated with your TeleVantage solution!
back to the top
solution ACT!
manufacturer Interact
provider Vertical
contact Vertical
e-mail sales@vertical.com
description TeleVantage's Contact Manager Assistant provides screen pops and outbound dialing from ACT! contacts.
back to the top
solution LightningFAX®
manufacturer Interstar Technologies, Inc
provider Interstar Technologies, Inc
e-mail info@interstarinc.com
phone 514-631-1668
description Interstar's LightningFax has been tightly integrated with TeleVantage to add fax server capabilities to communications solutions.
back to the top
solution Speech-enabled Auto Attendant
manufacturer iVoice
provider iVoice
contact iVoice
e-mail information@ivoice.com
description Add speech recognition to help callers reach TeleVantage users!
back to the top
solution ReminderPro
manufacturer JulySoft
provider JulySoft
e-mail partners@julysoft.com
phone 800-350-7693
description ReminderPro, JulySoft's automated communication solution, is designed to notify and inform customers of appointments, deliveries, and other types of repetitive notifications through phone and e-mail messages. ReminderPro allows users to create customized phone messages in their own voice, and features flexible answering machine handling, multiple language options, operator transfer, call confirmation, survey capabilities, and call reporting. The system also includes fully automated operation, flexible message construction, custom touch-tone response options, a library of 38,000 names, and a text-to-speech option. The system works in conjunction with data management or scheduling software to provide customized reminders, and is proven to reduce no-shows, ease staff overload, provide consistent communication, and save businesses time and money....read more
back to the top
solution KIRK wireless handsets
manufacturer KIRK telecom A/S
provider KIRK telecom A/S
e-mail bn@kirktelecom.com
phone 404-614-1753
description The integration of TeleVantage with KIRK handsets provides businesses with an affordable, secure tool to improve productivity and enhance customer service. Using the robust functionality of TeleVantage with KIRK promotes mobility in work environments, such as showrooms, factories and warehouses, where the ability to stay connected while on the move is a growing demand. The KIRK wireless voice solution is a scaleable system that secures flexibility in relation to coverage, voice traffic and number of users. It can be expanded and modified according to changing customer needs in terms of number of wireless users, coverage area, and access technology - allowing existing KIRK installations with analog or ISDN interface a smooth migration to IP telephony....read more
back to the top
solution Lotus Notes Mail
manufacturer Lotus
provider Vertical
contact Vertical
e-mail sales@vertical.com
back to the top
solution Lumenex Medical Suite
manufacturer Lumenex
provider Lumenex
contact Sy Sajjad
e-mail ssajjad@lumenex.com
phone 800-57-VOICE (86423)
description Lumenex Medical Assistant provides medical and dental offices with a complete solution for automating Incoming Call Routing, Call Logging, Appointment Scheduling, Appointment Confirmation, and Test Results. Easy to deploy and user-friendly, it can be further customized to provide the practice with a competitive advantage....read more
back to the top
solution Lumenex School Suite
manufacturer Lumenex
provider Lumenex
contact Sy Sajjad
e-mail ssajjad@lumenex.com
phone 800-57-VOICE (86423)
description Lumenex School Suite provides automatic absence notification, announcements of events such as school closings, the ability to retrieve homework assignments, and a cafeteria menu feature so parents can find what meals will be served, streamlining management efforts and enhancing relationships between school, parents, students and community. School Suite can be used for either one school or integrated amongst all district schools to consolidate records....read more
back to the top
Speech Recognition Technology Developer
solution Speech Driven Assistant
manufacturer LumenVox
provider LumenVox
e-mail Sales@LumenVox.com
phone 858-707-0707 Just Say "Sales"
description LumenVox's Speech Driven Assistant integrates seamlessly with TeleVantage to speech enable a company's name directory, allowing all internal and external callers to have hands-free interactions with an organization. The Assistant also allows for alternate names, nicknames, and various spelling and pronunciations to be recognized in a TeleVantage name directory. In addition, this joint solution enables users to retrieve and listen to e-mail, navigate voice mail, and access IVR applications, which improves productivity as well as alleviates safety concerns related to using a keypad while driving...read more
back to the top
solution Voice Prompts
manufacturer Marketing Messages
provider Marketing Messages
e-mail info@marketingmessages.com
phone 800-486-4237, 617-527-3023 ext. 121
description Marketing Messages® provides the recorded voice prompts in Vertical’s Wave IP 2500 and TeleVantage systems. They record the custom prompts for many Vertical customers, so your voice prompts will play seamlessly with Vertical’s (included) voice prompts. Vertical has partnered with Marketing Messages since 1998.

Their 20 different voices are heard at 200 of the Fortune 500 firms and about 3500 smaller companies. Voice Branding™ with Marketing Messages' professional voices helps build brand identity, gain continuity, and make the right "first impression." They also provide Music-On-Hold, Messages-On-Hold™, and narration for web sites, Flash applications and PowerPoint presentations.
back to the top
solution Consumer Action Tracking System (CATS)
manufacturer Marric Software
provider Marric Software
e-mail marcio@marric.com
phone 310-543-1557 x101
description The integrated TeleVantage/CATS solution provides businesses with a broad data-mining capacity in addition to precision-recorded consumer calls to further automate and facilitate the collection, response, and analysis of customer comments. Unlike many consumer relations systems which rely exclusively on call agent notes and interpretations, the TeleVantage-CATS combination enables businesses to easily record calls, which may then be attached to consumer's records and routed to any workgroup, department or company-wide for further handling, review and overall quality monitoring. The result is faster issue resolution, higher customer retention, and improved internal communications....read more
back to the top
solution MAS Floral Management System
manufacturer McShan Abner Systems
provider Alternate Access
e-mail info@AlternateAccess.com
phone 919-831-1860
description McShan Abner Systems first introduced the MAS Solution in 2000. It was created specifically to address the intricacies, concerns and opportunities of the full service florist. The philosophy of MAS developers is to take a customer-centric approach to developing functionality of the product. With a combined 100 years of expertise in the florist business, this company has listened to and developed its products around an understanding of what florists need and what customers want. Examples abound in every aspect of the product from its robust delivery mapping system to its nationwide directory for customer address completion at point of sale to its delinquent payment system....read more
back to the top
solution Exchange
manufacturer Microsoft
back to the top
solution Outlook
manufacturer Microsoft
provider Vertical
contact Vertical Sales
e-mail sales@vertical.com
description TeleVantage's Contact Manager Assistant provides screen pops and outbound dialing from Outlook contacts.
back to the top
solution DialVision
manufacturer MoonFire
provider MoonFire
contact MoonFire
e-mail sales@dialvision.com
description  
back to the top
solution MultiVOIP
manufacturer Multi-Tech Systems
provider Multi-Tech Systems
contact Brian Mahre
e-mail bmahre@multitech.com
phone 888-288-5470 x5529
description MultiVOIP voice-over-IP gateways extend TeleVantage to small branch locations. MultiVOIP is available in 1, 2, 4 and 8-port densities.
back to the top
solution NetSuite
manufacturer NetSuite
contact John Palladino, Senior Director of Business Development and Alliances
e-mail jpalladino@netsuite.com
phone (650) 627-1282
description Founded in 1998, NetSuite, Inc. is the leading provider of integrated online ecommerce/CRM/ERP application software for small and mid-sized businesses. With more than 7,500 companies using its award-winning online suite of products and professional services, NetSuite is helping growing companies streamline their business processes to realize unprecedented ROI

NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance and e-commerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use user interface with role-specific portal views of the application...read more
back to the top
solution ToolCentra (Graphical IVR Builder for TeleVantage)
manufacturer NextCentra ICS
provider NextCentra ICS
e-mail info@nextcentra.com
phone +54 11 4903-6817
description ToolCentra is a powerful and flexible DTMF graphical IVR builder (toolkit) add-on specifically developed for TeleVantage. It provides VARs (or End Users that demands control over their campaigns) with a fast and easy way to fully configure TeleVantage through IVR plug-ins without the need to program a single line of code.
back to the top
solution CMS
manufacturer OnContact
provider OnContact
e-mail partners@oncontact.com
phone 800.886.0866
description The Oncontact mid-market CRM system and TeleVantage are natively integrated out of the box for all TeleVantage areas including voicemail, auto attendant, graphical desktop call control, automated dialing, and inbound screen pops...read more
back to the top
solution Tenor Series
manufacturer Quintum
provider Quintum
contact Peter Nelsen
e-mail peter_nelsen@quintum.com
phone 908-824-9004
description The Tenor has been fully tested and certified by Vertical Communications for use with the TeleVantage 7 platform.

Quintum's award-winning Tenor VoIP MultiPath Switches add tremendous value while minimizing the risks associated with the deployment of VoIP for customers implementing Vertical's IP-PBX solution. Quintum's Tenor provides intelligent and simultaneous PSTN and IP connectivity with intelligent call routing and processing.

Vertical's TeleVantage 7 will utilize Quintum's Tenor to enable connectivity to the PSTN and IP network in both headquarters and branch locations.

Quintum's Analog Tenor provides connectivity support for analog devices at the headquarters and branch. These devices may include fax machines, alarms, paging systems, analog phones and any other legacy device requiring telephony support and integration into the PSTN and TeleVantage PBX.
back to the top
solution ResQ Enterprise
manufacturer Open Solutions, Inc.
provider Open Solutions, Inc.
contact Open Solutions Sales
e-mail sales@opensolutionsinc.com
phone (800) 450-7748
description ResQ Enterprise tightly embeds TeleVantage call control features into their CRM and SFA interface....read more
back to the top
solution SoundPoint
manufacturer Polycom
provider Open Solutions, Inc.
contact Vertical
description TeleVantage users desiring Voice over IP phones ca.
back to the top
solution Sayson PT390 and PT480 Screen Phones
manufacturer Sayson Technologies
provider Sayson Technologies
e-mail info@sayson.com
phone 604-730-1842
description Sayson Technologies provides the highest quality business sets, custom - engineered to integrate with TeleVantage 4.0/5.0. Maximize the powerful features available through TeleVantage with the touch of a softkey. No more memorizing codes to access call management features.
back to the top
solution PCI Expansion Chasis TV-P113
manufacturer SBS
provider SBS
contact SBS
e-mail info@sbs.com
phone 604-730-1842
description The SBS expansion chassis allows industry-standard servers to provide maximum scalability for TeleVantage.
back to the top
solution Scitec 5S-c
manufacturer Scitec
provider Scitec
e-mail vertical@scitecinc.com
phone 217-384-6041
description Scitec is an award-winning ISO-9001-certified manufacturer of Centrex/PBX/IP-compatible telephones for hospitality, healthcare, business and consumer applications. Vertical IP switch software architecture is ideally suited to support popular Scitec 5S-c line-powered Caller ID telephone technology. Already a hit with major universities, the 5S-c is equipped with a multi-function NEON/LED/Centrex message waiting light, requires no AC adaptor or batteries, and migrates to analog port IP Caller ID applications....read more
back to the top
solution NetLink Wireless Telephones
manufacturer SpectraLink Corporation
provider SpectraLink Corporation
e-mail info@spectralink.com
phone 800-676-5465
description SpectraLink's NetLink Wireless Telephones are based on the company's industry-leading wireless telephone systems for the workplace. NetLink Wireless Telephones operate as client devices on wireless LANs utilizing the IEEE 802.11b global standard, allowing converged mobile voice and data applications on a single wireless infrastructure. NetLink Wireless Telephones integrate with the best-selling PBX systems, and support proprietary IP protocols as well as H.323 for enterprise wireless VoIP solutions.
back to the top
solution Electronic Wallboards
manufacturer Spectrum
provider Vertical - Call Center Scoreboard add-on
contact Spectrum
e-mail wallboards@specorp.com
description Project critical TeleVantage call center statistics via Spectrum wallboards.
back to the top
solution Symitar Credit Union Host Data Processor Screen Pop Interface
manufacturer Symitar
provider Adtech Solutions
phone 770-205-2346
description The interface enables credit unions to increase their contact center productivity by uniting the phone system with host data processing systems from Symitar. In addition, it allows for screen pops to appear on the member service agent's desktop with a variety of account data from the host data processing system database. With information, such as pre-approved rates, core systems information or member-specific marketing programs, available simultaneous to receiving the call, the agent is able process calls faster and more efficiently, thereby heightening the member experience....read more
back to the top
solution CallRex
manufacturer TelRex
provider TelRex
contact Bill Hinkle
e-mail bhinkle@telrex.com
phone 425-827-6156 x103
description CallRex uses 'packet sniffing' technology to record calls through TeleVantage, enabling businesses of all sizes to employ an advanced, yet affordable call recording and monitoring solution. With the integrated solution, calls can be recorded and monitored on an ad-hoc basis or via automatic triggers and can be flagged with additional information. Specific recordings can then be located via multiple search criteria such as date/time, user name, inbound number, caller ID, recording group, or flagged name or value. Multiple playback options allow users to listen to recorded phone calls through the phone or through computer speakers. Recorded calls can be viewed by day, week, month, or custom date range. Managers can assign monitoring, recording, and playback rights on a per-user basis and can also track calls from multiple remote locations through one interface. Users of the joint integration can now provide excellent customer service by having complete understanding of their customer interactions....read more
back to the top
solution DigitalData
manufacturer ThinkDirectMarketing, Inc.
provider Vertical - Call Classifier Add-on
description The DigitalData white pages database of over 118 million North American residential and business listings enables TeleVantage to instantly identify first-time callers!
back to the top
solution TelePaw
manufacturer TigerPaw
provider Bytes, Bits, and Megabytes
e-mail jeffreyk@tigerpawsoftware.com
phone 402-592-4544 x3110
description The Tigerpaw Business Suite is a group of integrated CRM software modules for contact management, sales force automation, customer service tracking, and inventory control. The Suite is designed to track prospects throughout the sales cycle and all touch-points with customers after the sale. There are four modules in the Business Suite: PursuitT for contact management and marketing; Quotes for sales force automation, opportunity management and quoting; Service & Repair for customer service, maintenance contract and technician tracking; and Parts for purchasing and inventory control. The Suite includes an advanced scheduling and monitoring system that helps coordinate personnel schedules and notification of workflow assignments....read more
back to the top
solution Digital Business Telephones
manufacturer Toshiba
provider Vertical
contact Vertical Sales
e-mail sales@vertical.com
description TeleVantage support Toshiba Digital Business Telephone models in the Toshiba Strata CS product.
back to the top
solution Trisys Tapit
manufacturer Trisys
provider Trisys
e-mail Mike DeNoia
phone 804-355-2096
description The integration of TeleVantage and Tapit provides real-time data collection and automated fraud reporting, with advanced features such as call editing, automatic report scheduling, CallerID deluxe support, compatibility with time/billing packages and e-mail reporting in text, rich text and HTML file formats that can be published to the web. TeleVantage produces detailed and accurate records of every call made, and Tapit transforms these records into hundreds of reports containing valuable business information that enable call costs to be allocated to different accounts or departments and identify fraudulent use. In addition to the comprehensive reports included with the systems, the combination of TeleVantage and Tapit also enables businesses to create customized reports that meet their unique needs....read more
back to the top
solution CallAnalyst
manufacturer TriVium
provider TriVium
contact TriVium
e-mail sales@triviumsys.com
phone (877)439-9338
description The best in Call Accounting and Telemanagement solutions. TriVium's suite of CallAnalyst solutions helps customers improve productivity and identify and manage cost centers. It is used by customers to monitor phone usage, verify rate plans for cost saving, understand ROI on VoIP trunks, perform traffic analysis, generate trunk utilization reports (compare VoIP traffic) and manage telecom infrastructure efficiently. The user-friendly application, CallAnalyst, comes in three flavors catering to all type and size of businesses. Whether it is a small business solution (CallAnalyst SX), medium size (CallAnalyst Classic - CE) or large business with high call volumes or multiple locations (CallAnalyst Enterprise - ES), TriVium has the right solution for your business. The standards based implementation of the product suite provides great flexibility for customization and integration. The solutions use flexible and open databases (MS SQL server, MSDE or MS Access) allowing easy integration options with your custom built apps. TriVium's products help customers in assisted living centers, auto dealerships, law offices, real estate brokerages, hotels, shared tenant offices, school districts, credit unions, insurance houses and medical clinics.
back to the top
solution SimpleRM
manufacturer TriVium
provider TriVium
contact TriVium
e-mail sales@triviumsys.com
phone (877)439-9338
description Place outbound calls through TeleVantage using SimpleRM, a web based sales and support management system....read more
back to the top
solution Odyssey Super Dialer System
manufacturer U. S. Infotel
provider U. S. Infotel
contact Steve Davidson
e-mail info@usinfotel.com
phone (405) 516-2420 x 200
description Unlike typical call center dialer systems, which lack detailed feature sets, the TeleVantage - Odyssey combination provides users with the robust functionality of TeleVantage. This integration automates outbound calls by passing only answered calls to an agent, thereby significantly increasing their productivity. The solution also delivers powerful connections to Goldmine Software for unlimited database connectivity with screen pops and Intel® Dialogic Call Progress Detection to enable detection of busies, no answers, answers, answering machines, and operator intercept tones....read more
back to the top
solution UIP300 series H.323 phones
manufacturer Uniden Business Network Systems, Inc.
provider Uniden Business Network Systems, Inc.
e-mail dsawada@uniden.com
phone 1.800.554.3988
description The value priced UIP300 series phone includes a 2 x 24 display, speakerphone, headset jack, 10/100 network interface, speed dial and function buttons, and message waiting light support.
back to the top
solution WinScribe
manufacturer WinScribe.
provider WinScribe
contact Marco Ramirez
e-mail sales@winscribe.com
phone (866) WINSCRIBE
description WinScribe specializes in Digital Dictation, Transcription, Speech Recognition and Workflow Management. Their fully customizable software solutions support manufacturer independent devices and are ideal for multiple markets including Healthcare, Legal, Transcription, Law Enforcement and Government. Integration with TeleVantage takes advantage of shared hardware and software resources allowing a single system platform to provide a powerful, cost effective, fully featured communications platform.
back to the top
solution Witness eQuality Suite
manufacturer Witness Systems.
provider Adtech Solutions
phone 770-205-2346
description The integration of TeleVantage with the eQuality Balance and eQuality ContactStore solutions allows businesses to measure the quality of their customer service more accurately and better coach their sales/service agents. Uniting these two powerful systems enables businesses to track and assess customer interactions from initial entry through resolution, while also providing valuable insight into the effectiveness of their operations. Another advantage of this integration is the ability to leverage the same hardware for both TeleVantage and eQuality, creating an affordable price point for contact centers of almost any size.
back to the top