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Vertical´s Call Center Software and Computer Telephony Solution Sheets



Solution Sheet - Business Intelligence NEW!
Customer phone calls are a valuable source of business intelligence that you can use to manage your business more effectively. Most business executives wouldn’t dream of letting a valuable asset sit idle. Yet, in the retail industry, the business intelligence buried within customer call data is an asset that is widely under-utilized.
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Solution Sheet - Advanced Desktop Call Handling NEW!
We are all aware that quick and appropriate response to customer phone calls can increase customer satisfaction, enhance sales and reduce the rate of call failure. Unfortunately, the traditional telephone systems common in the retail industry were not designed to meet the challenge of managing incoming traffic in a large, multi-store enterprise. The solution is to merge telephony with computer intelligence and real-time access to network resources, guided by deep domain knowledge of the retail industry.
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