Vertical White Papers: IP Telephony Solutions and VoIP Business Phone Systems
InstantOffice: VoIP Business Phone Systems
Retail IP Telephony: Dynamics and Costs of Inbound Call Failure
Retailers have long sought to understand and maximize customer satisfaction, recently through practices grouped under the term customer relationship management, or CRM. CRM invites retailers to manage customer interactions regardless of the communications channel their customers may select. While advances in computer network technology have dramatically improved POS and Web channels, inbound retail telephony at the store level has been largely ignored, and has not been fully integrated into most firms’ channel management strategies.
202kb Adobe Acrobat Document
Power of Retail Self Service Solutions
With the explosion of e-commerce and advances in computer-telephony integration (CTI), the telephone has re-emerged as a potent third sales channel for large, multi-site retail businesses.
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319kb Adobe Acrobat Document
advances in technology, integrated in-store communications
that help pharmacists work more productively.
260kb Adobe Acrobat Document
Operations through Enhanced Communications
A look at how
retailers are improving margins by improving the in-store
experience that their customers have as a way to spur consumer
loyalty, encourage repeat purchases, and generate word-of-mouth
249kb Adobe Acrobat Document
Seizing on New
Opportunities with Advanced Restaurant Communications
Today it is
possible to significantly improve the experience both of callers
to a restaurant, and customers at the restaurant, with new
call handling techniques.
134kb Adobe Acrobat Document
to Customers: Converged Voice and Data Solutions for Financial
customers easier access to employees and allowing employees
better access to information and applications, these systems
can substantially improve productivity and maintain consistent
high-quality customer contact across all delivery channels.
255kb Adobe Acrobat Document
TeleVantage: IP Telephony Solutions
TeleVantage to Time Matters Link
Vertical TeleVantage’s Computer IP Telephony Integration (CTI) capabilities allow Phone Numbers to be shared with Time Matters such that contacts can be dialed automatically for Outgoing Calls and Incoming Calls can “screenpop” the associated Contact, Phone or Record when calls arrive.
185kb Adobe Acrobat Document
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solution can enhance your business.