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Vertical Resource Center on IP Telephony and Business Phone Systems

Welcome to the Vertical Resource Center! Here you will find the latest on IP telephony, business phone systems and industry news, as well as all the literature produced by Vertical. Feel free to browse and download anything you'd like!

Research Areas:
Customer Case Studies

Product Sheets
Solution Sheets
White Papers

General Information:

What is the difference between VoIP and IP telephony?
Although many people use the two terms “VoIP” (Voice over Internet Protocol) and IP telephony interchangeably, the two are distinct. In fact IP telephony depends on VoIP for its functionalities. Semantics aside, VoIP is the enabling technology that has enabled and positioned IP telephony to replace the PSTN (Public Switched Telephone Network) with a wholly computer-based solution.
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IP-PBX Telephony Systems FAQ
Vertical's IP-PBX business phone systems are designed to meet the voice and data convergence requirements necessary to run your business.
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IP PBX (Internet Protocol - Private Branch eXchange) Overview
An IP PBX phone system streamlines the way a business communicates internally as well as externally in two primary ways. First, an IP PBX is telephone switching equipment residing within the organization rather than the telephone company.
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VoIP (Voice over Internet Protocol) Overview
Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection or other IP network instead of a traditional analog phone line.
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IP Business Phone Systems Overview
Each day, technology is taking strides towards making it easier to communicate, no matter how far apart the two end points may be. The business phone system, which is the backbone of a firm’s telecommunications network, is assuming a new shape.
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Business Phone Systems Overview
A fast growing company needs to have a dynamic communications system that is always a step ahead of the company’s growth. Traditional business phone systems often cannot meet the requirements of modern businesses. For example, more and more businesses are going global, with geographically distributed offices that need to keep in constant touch with each other and with international clients. What kind of communications solution can allow all branch offices and operations to stay in contact without increasing the load on operations?
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TeleVantage® Call Center
Calls centers are becoming more and more sophisticated with the advent of improved technology. No longer is a call center a mass of phone lines, instruments and switchboards. Information technology has opened the way to a world of efficient and space-saving devices, plus many never-before features that vastly improve the call center experience.
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TeleVantage Contact Center
Whether your company is primarily a contact center or it is just one of your departments, Vertical has a solution for improving employee productivity and customer satisfaction. TeleVantage™ is a next-generation IP-based phone system with powerful voice and data management features and seamless connections to third-party telephony and back-office applications that are easy to learn and easy to operate.
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Vertical Communications, Inc. Corporate Backgrounder
Vertical Communications is a market leader in next-generation communications solutions for the enterprise − converged IP telephony systems and voice applications that unlock the hidden business value of telephone systems. Vertical solutions optimize the synergy of computer-telephone integration to reduce communications costs, improve customer service and enhance operational efficiency.
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More Research:
Customer Case Studies
Product Sheets
Solution Sheets
White Papers

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