TeleVantage Contact Center Scoreboard
This application gives contact center managers the tools they need
to track queue and agent productivity from their PC, phone, or
wallboard. There are over 35 powerful new statistics in addition
to the built-in statistics of TeleVantage Contact Center. TeleVantage
Contact Center Scoreboard can show the state of agent activity, display
custom on-screen windows to monitor specific contact center statistics,
and connect with a physical wallboard to make real-time contact center
statistics publicly visible. Alarms can be triggered when agent
or queue statistics exceed custom thresholds. Alarms can be configured
to send voice mails, emails, play custom sounds, change the color
of individual statistics, or even send pages.
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TeleVantage Call Classifier
This application lets businesses identify callers, look up additional
caller data in any database, intelligently route calls, and present
contact center agents with scripts and related caller information
before they answer the phone. TeleVantage Call Classifier improves
contact center agent productivity by displaying web pages with caller
or account details.
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TeleVantage Smart Dialer
This application provides automated outbound dialing for contact
center agents. It is designed to retrieve phone numbers from a
customer database and place calls during specified hours of the
day. Customer data is pulled directly from an in-house database,
such as FrontRange's Goldmine, and a screen pop on the agent's
PC will appear for each call that is placed, allowing the agent
to greet the caller appropriately.
TeleVantage Persistent Pager
This application notifies users to retrieve important voicemail
messages in a timely manner. The system sends pages to a list
of users, in the order specified, and continues to send pages
until the voicemail message has been accessed. Persistent Pager
includes an easy-to-use administrator utility to help system administrators
define which mailboxes TeleVantage should monitor and which users
to page, where to reach them, and a scheduling option
Take a tour now! Learn more about TeleVantage, our award-winning phone system!
Read more! Discover more about TeleVantage in our resource area, including customer case studies, product sheets and more!
Contact us today to learn how a Vertical solution can enhance your business.