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VoIP (Voice over Internet Protocol) Overview

Internet Voice, also known as Voice over Internet Protocol (VoIP), is a technology that allows you to make telephone calls using a broadband Internet connection or other IP network instead of a traditional analog phone line. VoIP technology sends and receives voice signals as a digital file. The result is telephone-like conversation, but without using a telephone exchange. In addition to voice calls, data files continue to be transmitted along the same network simultaneously.

The biggest advantage of VoIP over traditional phone systems is the cost factor. Because all calls originate from within the organization network, there is significant reduction in call costs. Because VoIP works over the Internet, calls can be placed and taken from remote locations. Features like sophisticated voice messaging, phone books, call access through a PC – these are just some of the other advantages of VoIP over legacy PBX systems.

Vertical VoIP platforms also support standard communications devices like analog phones and fax. In fact, hybrid systems work really well for most organizations, with analog and digital endpoints working on the job within an organization. VoIP technology can easily be integrated into an existing business phone system with only the required applications added as and when needed.

Still have questions? Find the answers in our IP-PBX Telephony Systems FAQ.

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